GENERAL REFUND POLICY
We want every dress to be perfect for the special girl in your life, this is why a complete quality inspection is done before any product leaves our facility. Each product is checked to ensure there are no defects of any kind. If ever an item does not fulfill your expectations, please don’t hesitate to return it. If the return is a result of an error by joliebee.com, Full Refunds will be available for up to 5 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number by email during this 5-day period to qualify for a refund. If your return is in any way a result of an error by joliebee.com, please be sure to indicate the nature of the error when requesting the RMA number and a customer service specialist will provide you with further instructions.
You must send your return using a reliable international carrier that offers tracking (such as UPS, FedEx, TNT, or DHL). You will be responsible for ensuring that all items arrive at the Customer Service Center in their original condition. No refunds will be available after the 5-day period has expired. Any item returned without authorization will be refused.
Be certain to include the following along with the returned merchandise: your RMA number, name, email address, and mailing address, as well as a copy of the original joliebee.com invoice (if available) and any feedback related to the order that you may have forgotten to include in your original RMA request.
IMPORTANT NOTE:
Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Customer Service Center, the item must be in a new, unworn/unwashed condition and still have the original tags and packaging.
Once the merchandise has been received at the Customer Service Center, your credit card will be credited for the applicable amount. If you would like to order another item in place of the returned product, you will need to submit a completely new order online.
Please mail your return package to:
Jolie Bee
C. Dr Jose Zablah Touche
Res. La Mision, Col Utila No.1
Santa Tecla, La Libertad
El Salvador, C.A.
Once the original item(s) are received at Jolie Bee, you will receive a credit in the amount that you paid, including your shipping charges Please allow 2-3 weeks for Jolie Bee to refund your credit card upon receipt.
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